Cancellation Policy

Due to a high volume of last-minute cancellations we have had much thought and consideration to update our cancellation policy.

​We will now charge a 20% deposit for all appointments booked with us.

 

This deposit will be used as a partial payment towards your treatment or service. 

If you cancel or move your appointment within 24 hours, or do not attend your appointment, the deposit will be taken as a ‘fee’ towards the loss of earnings of the business.

If you choose to move your appointment within 24 hours of your booking this will also invoke the above policy. You will only be able to do this once. If you choose to move the booking a second time within 24 hours, your deposit will be taken as a ‘fee’ towards the loss of earnings of the business.

We understand that genuine and unpreventable situations may occur, therefore we have chosen a deposit system rather than bringing in cancellation fees.

We thank you for your understanding.